Overview

This Privacy Policy explains how we collect, use, store, and protect personal information in connection with the Game. We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

By accessing or using the Game, users acknowledge that they have read and understood this Privacy Policy.

1. Information We Collect

When users interact with the Game, we may collect certain information, including:

Basic contact information, such as name, email address, and phone number, where provided by the user;

Technical information, including device identifiers, IP address, device type, and operating system;

Gameplay-related information, such as in-game activity, interaction data, and progress information.

This information is collected to support the operation of the Game, improve functionality, and provide a stable and secure user experience.

2. Use of Personal Information

We may use the collected information for purposes including:

Operating, maintaining, and improving the Game and related services;

Customising gameplay features and user experience where appropriate;

Responding to user enquiries and providing customer support;

Monitoring usage patterns, diagnosing technical issues, and supporting internal analysis.

Where required, personal information will only be used for purposes reasonably related to the Game and user services.

3. Disclosure of Information

We do not sell or rent personal information. Personal information may be disclosed in limited circumstances, including:

With the user’s consent or at the user’s direction;

Where required or authorised by law, regulation, or lawful government request;

Where reasonably necessary to protect the rights, safety, or property of the Company, users, or others;

As part of a corporate transaction such as a merger, acquisition, or asset transfer, subject to applicable legal requirements.

4. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we apply appropriate technical and organisational safeguards, users acknowledge that no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Children’s Privacy

The Game is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental or guardian consent.

If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete such information in a timely manner.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or service practices. Any updates will be published on the Game’s official website or within the Game. Continued use of the Game after updates are posted indicates acceptance of the revised Privacy Policy.

7. Contact

If you have questions or concerns regarding this Privacy Policy or our handling of personal information, you may contact us using the contact details provided on our official website.

8. Acceptance

By using the Game, users confirm their understanding and acceptance of this Privacy Policy. Users who do not agree with this Privacy Policy should discontinue use of the Game.

Effective Date

This Privacy Policy is effective as of January 2026.

These Customer Service Terms of Service (“Terms”) are governed by and construed in accordance with the laws of Australia, without regard to any conflict of law rules.

Any dispute arising out of or in connection with these Terms shall, where possible, be resolved through good-faith discussion between the Company and the user. If a resolution cannot be reached, the parties agree that such dispute may be submitted to the competent courts of Australia.

1. Acceptance of Terms

The customer service platform and related support functions (the “Service Area”), together with all associated systems, content, and software, are owned and operated by the Company. All intellectual property rights relating to the Service Area belong to the Company or its licensors.

By accessing or using any service within the Service Area, users confirm that they have read, understood, and agreed to be bound by these Terms, as well as any applicable rules or notices published by the Company from time to time. Users who do not agree with these Terms should discontinue use of the Service Area.

The Company is committed to protecting the privacy of minors. Users under the age of 13 may only use the Service Area with the consent and guidance of a parent or legal guardian.

2. Customer Service Usage

For the purposes of these Terms, user accounts refer to registered email addresses and/or registered mobile phone numbers. In order to provide customer support and resolve service-related issues, users acknowledge and agree that they may be requested to:

Provide reasonable personal information for verification purposes, such as name, contact details, identification information, or supporting documentation;

Submit relevant materials, including transaction records, payment screenshots, account information, gameplay issue descriptions, or other evidence necessary to assist with issue handling;

Allow the Company to collect and retain communication records between the user and the Company, including text, images, audio, video, or call records, where relevant;

Authorise the Company to access relevant product-related information necessary to address specific service requests;

Permit the Company or its authorised service providers to verify submitted information through legally available databases where required.

Users confirm that they are entitled to provide such information and that it is accurate. The Company collects this information solely for customer service and support purposes. If required information is not provided, service resolution may be delayed or limited.

3. Updates to These Terms

The Company may update these Terms from time to time by posting revised versions on the official website or within the Service Area. Users are encouraged to review the Terms periodically. Continued use of the Service Area after changes take effect constitutes acceptance of the updated Terms. Users who do not agree with any revision may stop using the Service Area.

4. Service Adjustments

The Company may modify, suspend, or discontinue all or part of the Service Area due to operational, technical, or business reasons. Where reasonably practicable, the Company will aim to minimise any disruption to users.

5. Force Majeure

The Company is not responsible for delays, interruptions, or losses caused by events beyond its reasonable control, including but not limited to natural disasters, government actions, changes in law, telecommunications failures, system outages, cyber incidents, or other unforeseeable circumstances.

6. Non-Commercial Use

The Service Area is provided for personal and non-commercial use only. Users must not use the Service Area for commercial or profit-making purposes unless prior written consent has been obtained from the Company.

7. User Conduct

Users are responsible for their conduct when using the Service Area and must comply with applicable Australian laws and regulations. Users must not:

Submit or distribute unlawful, harmful, or misleading content;

Engage in activities that compromise system security or network integrity;

Violate any applicable rules, policies, or procedures of the Service Area.

Users are responsible for any consequences arising from their actions. Where required by law, the Company may take appropriate measures, including content removal or reporting to relevant authorities.

8. Privacy

The Company respects user privacy and handles personal information in accordance with its Privacy Policy and applicable Australian privacy laws. Users are encouraged to review the Privacy Policy for details on how information is collected, used, and protected.

The Company will not disclose non-public personal information except where required by law, necessary to protect legal rights, or reasonably required to address safety or security concerns.

9. Indemnity

To the extent permitted by law, users agree to indemnify the Company against reasonable losses, damages, or costs arising from breaches of these Terms, misuse of the Service Area, or infringement of third-party rights.

10. Termination

Users may stop using the Service Area at any time. The Company may suspend or terminate access to the Service Area where necessary, including in cases of misuse or legal requirements. Upon termination, access rights will cease immediately.

11. Information Storage and Intellectual Property

The Company takes reasonable measures to maintain service stability but does not guarantee uninterrupted or error-free operation. The Company is not responsible for data loss caused by factors beyond its reasonable control.

All trademarks, logos, designs, and content within the Service Area are owned by the Company or its licensors. Users represent that any content they submit does not infringe third-party rights.

12. General

Any failure by the Company to enforce a provision of these Terms does not constitute a waiver of its rights. These Terms remain enforceable to the fullest extent permitted by law.

This Refund Policy explains the general rules and procedures for refund requests related to purchases made within the Game. We encourage users to review this policy carefully before submitting a request.

1. How to Submit a Refund Request

All refund requests should be submitted via the designated customer service email address listed on the official website under “Contact Us”.

To assist with efficient processing, users may be asked to provide relevant account details, purchase records, and a brief explanation of the reason for the request.

2. Eligibility for Refunds

As a general guideline, purchases made within 13 days that have not been used or consumed may be eligible for a refund, subject to review by our customer service team.

Users who do not meet the above conditions may still submit a refund request. Each request is reviewed on a case-by-case basis, and outcomes may vary depending on the circumstances.

3. Refund Processing Time

Once a refund request is approved, refunds are typically processed within 3 to 7 business days.

For certain international payment methods or payment service providers, processing times may be longer due to external banking or platform procedures. We appreciate your patience in such cases.

4. Refund Limitations and Review

There is generally no fixed limit on the number of refund requests a user may submit. However, where refund requests appear excessive or inconsistent with normal use, we reserve the right to take reasonable measures, including limiting further refund requests.

If a user disagrees with a refund decision, they may contact customer service to request a review. We will reassess the request where appropriate.

5. Discounted Purchases

If a purchased game or in-game product is later offered at a discounted price, users may submit a refund request and, if approved, repurchase the item at the discounted price, provided the request is made within the applicable refund period.

6. Game Data Retention

Submitting or receiving a refund does not generally affect a user’s gameplay data, such as play time or achievement records, which will normally remain associated with the user’s account unless otherwise required by law or platform rules.

7. Contact

If you have any questions about this Refund Policy or require assistance with a refund request, please contact our customer service team using the details provided on the official website.

Ocean Conquest is published by a team focused on supporting the release and operation of strategy and adventure games for players worldwide. We collaborate with development partners to help bring well-designed and accessible gaming experiences to a broader audience.

Throughout the publishing process, we provide assistance in areas such as product preparation, quality review, and ongoing support. Our aim is to ensure a stable experience for players and to help Ocean Conquest reach its intended community in a clear and reliable way.

We’re here to help! If you have any questions or need assistance, please feel free to reach out to us using the details below:

Company Name: STRALING TECH PTY. LTD.

Address: 54 Wadley Street, MACGREGOR QLD 4109 Australia

Email: help@oconquest.com

To help us respond quickly, please include your account details and a brief description of your question or issue.

We look forward to assisting you and appreciate your support.